Enterprises across the UK are increasingly recognising the significance of collaboration and the employee experience (EX). As a result, they are urging their IT, HR, and facilities departments to collaborate more closely to enhance both areas. This insight comes from a recent research report released by Information Services Group (ISG), a prominent global technology research and advisory firm.
The 2023 ISG Provider Lens™ Future of Work (Workplace) – Services report for the UK reveals that since the onset of the COVID pandemic, nearly every enterprise in the UK has shifted its attention towards more integrated solutions that function seamlessly across all primary sectors. The ISG report suggests that this consolidated strategy could potentially lead to overhead cost savings in software, hardware, and both operational and governance resources.
Iain Fisher, director of ISG Research, commented on the findings, stating, “Providers can yield positive outcomes for enterprises and their workforce while ensuring cost efficiency.” He further noted that in certain instances, these innovations might even become self-sustaining, much to the procurement teams’ satisfaction.
Enhancing Employee Experience Through Collaboration
One of the most significant advantages of collaboration, as highlighted by the ISG report, is the enhancement of the overall EX. Every provider that participated in this year’s Future of Work study underscored how their solutions can foster improvements in EX. The report points out that routine requests or processes, often deemed overly complicated, can be streamlined. This simplification ensures that tasks such as employee onboarding, daily task scheduling, work assignments, and even booking meeting rooms can be executed with minimal effort.
Furthermore, the ISG report emphasises that besides fostering a more content and efficient workforce, a primary advantage of EX management is its ability to pinpoint friction areas or hurdles in digital transformation initiatives. This, in turn, promotes a more widespread adoption of technology amongst employees. Such extensive adoption is crucial for realising a return on investment (ROI) for technological ventures, especially given the heightened scrutiny these investments are currently facing due to economic uncertainties.
Jan Erik Aase, partner and global leader at ISG Provider Lens Research, remarked, “Enterprises are adapting to new circumstances and realising the critical role of employee experience.” He further stressed that “EX transformation ought to be a top priority for every business leader.”
Mapping the Future of Work Technology Landscape
The 2023 ISG Provider Lens™ Future of Work (Workplace) – Services report for the UK offers a comprehensive evaluation of the capabilities of 39 providers across four distinct quadrants. These are: Employee Experience (EX) Transformation Services, Managed Workplace Services – End-User Technology (Large Accounts), Workplace Services – End-User Technology (Mid-Market), and Digital Service Desk and Workplace Support Services.
Leaders and Rising Stars in the Future of Work Landscape
The report recognises Accenture, Capgemini, DXC Technology, Fujitsu, HCLTech, Infosys TCS, Unisys, and Wipro as leaders in three of the quadrants. Meanwhile, Atos, Computacenter, and Fujitsu have been identified as leaders in two quadrants. Capita, CGI, Getronics, Hexaware, and Zensar Technologies have been acknowledged as leaders in one quadrant each.
Furthermore, the report identifies Microland, NTT Data, Stefanini, and UST as Rising Stars. According to ISG’s criteria, these are companies with a “promising portfolio” and “high future potential.”
